Open a ticket in our Discord — fastest reply, usually within an hour. Check the common issues below first; most things have a one-line answer.
Describe what happened, your OS, and any error text. Don't paste passwords. Staff + the triage bot see tickets instantly.
Already in the server? Head to #support.
Your subscription is still activating — wait 60 seconds and retry. If that doesn't resolve, open a ticket above with your email.
Request a reset from your account page. Device swaps are typically approved quickly.
Close ARK fully, wait 20 seconds, re-launch via loader. The loader fast-fails with instructions if the game is still exiting.
Every active license gets compensation days added automatically to cover the full window. No ticket needed; just wait for the loader to come back and your expiry date will have moved.
To cancel: toggle auto-renew off on your account page. You stay active through the current paid period, then it ends cleanly — no refunds, no partial billing. For anything else, open a ticket in our Discord.
