Software Status: ARK: Survival Ascended
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FAQ.

Short, honest answers. Don't see yours? Ask us.

⚡ ACTIVE SUBSCRIBERS
Troubleshooting guides for installed-ZAP issues (launch, crashes, in-game, device setup, etc.) live in our Discord → #troubleshooting channel. Visible once your account is linked and you have an active role. Everything else below is for everyone.
What happens when ARK or BattlEye patches?

Your next launch pulls the current build automatically. Patch-to-rebuild is always as fast as possible — often instantly.

Can I move my license to another PC?

Yes. Request a reset from your account page — usually approved quickly.

What if the loader goes down for maintenance?

Every active license gets compensation days added automatically to cover the full window. No ticket needed.

How does billing work?

Monthly. Pay in crypto for 10% off. To cancel: toggle auto-renew off on your account page — you stay active through the current paid period, then it ends cleanly.

What CPUs and Windows versions are supported?

Both AMD and Intel. All Windows 10 and Windows 11 x64 versions are supported.

Which payments do you accept?

Crypto (preferred, 10% off), Stripe (card), PayPal.

How do I download the loader?

After signing in with an active subscription, grab ZAP.exe from the download page. Keep it; everything else auto-updates.

What's the difference between Public and Private?

Both ship the same loader. Private has an exclusive feature set, a smaller userbase, and a direct dev channel on Discord.

Can I upgrade from Public to Private mid-month?

Yes. Upgrading starts a fresh 30-day Private window from the day you upgrade. Your overlap with existing Public days is prorated at the Public rate; new days beyond your old expiry are prorated at the Private rate. The total upgrade cost is capped at one full Private month — see your account page for the exact quote.

Do you offer refunds?

No. ZAP doesn't do refunds. Subs are month-to-month, so if the service isn't working for you, toggle auto-renew off on your account page and the sub ends cleanly at the current period. If the loader breaks on your end, downtime is credited automatically as added days.